Celebrating 35 Years of Serving LA Drivers!
Celebrating 35 Years of Serving LA Drivers!
WHY SHOULD I CHOOSE YOUR SHOP?
First, thank you for considering our auto repair shop for your needs. We greatly appreciate it. We look forward to providing you with the kind of service you really want from an auto repair shop. We have a great family of loyal customers that have come to depend on us.
Here are the top reasons to choose our shop:
- 24 Month, 24,000 Mile Warranty. We believe so strongly in our work that we easily give you a full 2 year or 24,000 mile (whichever comes first) warranty on repairs. While most shops only offer a few months, we go the extra miles and truly stand behind our work with this very long warranty.
- In Business Since 1989. We are a family owned and operated auto repair shop with the same owner for almost 20 years.
- Very Qualified Technicians. We have three service technicians, all with extensive auto repair experience. We have ASE Certified and Master Technicians on staff. Our technical staff’s qualifications greatly exceed the skills of many other auto repair shops around. We are an ASE Blues Seal of Excellence Recognized Business which is the highest honors that the ASE awards.
- We are a full service auto repair shop. We can provide every auto repair and maintenance service from full engine replacements to routine oil change services and tires.
- Same Day service for most repairs and maintenance. We realize the importance of having transportation. So, we make every effort possible to get your car back to you as soon as possible. Our goal is always to get it back to you the same day. Obviously, there are some situations and repairs that require more than one day. In those cases, we help arrange a rental car at a discount.
- Complimentary Shuttle Service. Don’t worry about arranging a ride. Just bring your car to us for your appointment and we will give you a ride to your home or office and pick you up again when your car is ready. Discuss details with your advisor.
- Best Quality Parts and Fluids. While many shops cut every corner they can to increase their profits, we don’t sacrifice your safety and peace of mind with inferior products. Our experience tells us that when we do this, we lose customers. This is because they come back because of problems. We know you demand the work done right and you want to depend on it. We do this by using the very best parts and fluids for your auto repairs and maintenance.
- Strong investment into equipment. Having the right equipment is extremely important. It allows us to complete the diagnosis and repair your car properly. Other shops that don’t use the right equipment often resort to just replacing parts until the problem is fixed. This results in unnecessary come-backs, and added expense to you when those unneeded parts cannot be returned to the vendors.
- We are nice people too. We speak to you in terns that you understand and thus prevent miscommunication. You can feel free to ask as many questions you like and rely on us for quality information about your car and the service at hand.
WHAT KIND OF QUALITY CAN I EXPECT?
This is where One Stop Auto Care really shines: Quality.
You may already know that the quality of workmanship and the quality of auto repair parts and fluids vary from company to company. This is a very real truth in our business. So, what makes our company different?
- We start with the very best parts and fluids. In our industry, you can use parts that cost a fraction of the price of the quality part. There are cheap parts out there that don’t last long and have a higher failure rate. We love our customers too much to put this kind of parts (or fluids) into your vehicles. We source the parts and fluids for your car and choose the best for your situation.
- We hire skilled and experienced technicians that perform their jobs expertly. We certainly could save a few bucks by hiring the cheapest mechanic around, or maybe bring in an in-training tech, but this isn’t looking out for you. We have some of the best technicians around. They don’t do the “replace a part and cross your fingers” approach to auto repair. They diagnose the problem using the right equipment and resources available to them. Then they install it using high quality standards that make it last.
- We provide our technicians the equipment and resources they need to do the job right.We have invested heavily into the equipment and diagnostic resources that aid our technicians. This way they have the equipment that can help them diagnose the problem with your car quicker and certainly more accurately.
- We back our quality with a very unusual warranty: 2 years, 24,000 miles. We are so confident in our quality of workmanship and parts, that we easily make our repair warranty much longer than most companies (including dealerships). We know we are a quality establishment and that is why we prove it by backing our work like few companies in this country.
HOW ARE YOU BETTER THAN A DEALER?
Some people think the best place to get their car serviced is the dealership, because they know the car. A welcome surprise to many is that One Stop Auto Care gives the big dealerships a run for their money. Week after week, customers try us out instead of the dealership and they love us.
Here are a few reasons why our customers choose us over dealerships
- We are a much smaller, more personal and more friendly business. Many people don’t like to line up and wait for service at a dealership. They also don’t like the “feel like a number” feeling when they check out with “just a cashier” and not the person who knows what was done on the car. They love how we get to know them, their family, their life and their vehicles.
- We have the same or better expertise as the dealerships. We have made serious investments into our technical expertise and our equipment. This allows our auto repair shop to compete with most of the dealerships.
- We use the exact same manufacturer scan tools that the dealerships use. Scan tools are the computer devices that we hook up to talk to your vehicle. The ones we use are just like the ones at the dealership. We can see what they can see and we can tap into the exact same resources to diagnose and service your vehicles.
- We know your car as well as the dealerships because of our experience AND our high-tech resources. With all of the years of experience and our state-of-the-art technical resources, we can diagnose and service your car just like the dealerships.
- We can perform the under-warranty maintenance too. Some people haven’t yet learned that the law gives you a choice when it comes to required maintenance that keeps our warranties in effect. We all know that we have to maintain our cars to the standards of the new car manufacturers in order to protect our warranty. But did you know that we can perform the maintenance too? So, why not try our shop, you’ll save time, save money and it will be much more enjoyable.
HOW DO YOU MAKE IT CONVENIENT FOR ME?
For many of us, auto repair and maintenance is such an inconvenience. Well, at One Stop Auto Care, we strive to make auto repair and maintenance easier for you in many ways.
- Same Day Service is our top priority. We know how important your transportation is to you and how inconvenient it is when your car is in the shop. For that reason, we make every effort possible to get your car serviced the same day. While this is not always possible when situations are beyond our control, we make it one of our top goals.
- $14.95 a Day Car Rentals: While we make every attempt to repair your car during the same business day, sometimes we can’t. This may be due to the nature of the repair or other reasons. When this happens, we are glad to assist you with a rental car for only $14.95 per day. Ask your advisor for full details.
- While-You-Wait Services. We have services that can be completed while you wait. So, we’ve created a comfortable waiting room with coffee and refreshments to make it more enjoyable while you wait.
- Complimentary Shuttle Service. Customers love our shuttle service! It’s easy, convenient and quick. All you do is drive your car in for your appointment, and our friendly shuttle driver will get you back home or over to the office in a jiffy. Then, when your car is ready, we’ll pick you up and you’re back on your way in your own car. It’s that easy. No need to arrange a ride!
- Night Drop Off Service. If you can’t make it here during our convenient business hours try our after hours drop off service. Leave your car, fill out our “Drop Off Form” and deposit the form with your keys into our secure drop box. First thing in the morning on our next business day, we’ll call you and go over all of the details. It’s that easy.
- Faster In and Out! We are a smaller more personal shop, especially compared to the impersonal dealerships of today. We have a full staff to greet you and quickly process your repair order so you can get in and out of the shop with as little time as possible. This doesn’t mean we won’t take the time to answer your questions, just that we are sensitive to your time restraints.
HOW DO YOUR PRICES COMPARE?
At One Stop Auto Care, we believe in making our company your best value for auto repair and services. We have built our company based on many well thought out choices. These choices save you money and add value to each transaction that you have with us.
Here are some of the choices we make on your behalf:
- We use the very best parts and fluids for your vehicles. We don’t cut corners here because it only costs you more in the long run.
- We have invested in equipment and resources that allow us to diagnose and repair your vehicle accurately and quickly.
- We focus our attention on your car’s maintenance, which saves you tons of money in the long run.
- We hire experienced and skilled technicians that do the job right the first time – and we continue to get them additional training while working here.
All of this together gives you a more reliable car, a more convenient experience here and a better feeling about our company and your car. It’s important to note that we do work hard to keep our costs down for you in many ways, although we are not the cheap shop in town. We can’t be the lowest price and look out for our customers the way we do. We are also not the most expensive. In the end, we are an affordable auto repair company that does so much more that we become your best value around.
What a time saver this is for many people. Use our convenient appointment scheduler to request an appointment any day of the week and at any time.
Just fill in the quick info about you and your car and press send. Once we get the appointment request, we contact you via email or phone (your choice) to confirm your appointment and answer any questions.
Types of vehicles we service
We are a full service auto repair and maintenance company. We service a broad range or vehicles in our shop:
- Passenger Cars
- Mini Vans
- SUV’s
- Light Duty Trucks
- Contractor Trucks up to 1 ton
- Some RV Service
Here is a list of some of the vehicles we service:
- Acura
- Cadillac
- Ford
- Infiniti
- Kia
- Lexus
- Pontiac
- Porsche
- Mazda
- Saturn
- Saab
- Audi
- Chevrolet
- Suzuki
- Buick
- Toyota
- GMC
- Isuzu
- Land Rover
- Mercedes Benz
- Subaru
- Dodge
- Hyundai
- Volvo
- BMW
- Chrysler
- Honda
- Jaguar
- Jeep
- Lincoln
If your vehicle is not listed above, we most likely can provide service for it as well. Please call our service advisors for specific information on your vehicles. We are always eager and happy to take your calls and answer your questions.
Thank you for considering our company!
WHAT IS THE ASE AND WHAT DOES IT MEAN TO ME?
The ASE is short for the Institute for Automotive Service Excellence. The ASE is the only nationally recognized organization that certifies the skills of automotive personnel. There are various levels of certification for technicians such as ASE Certified and ASE Master Technician.
We hire technicians that are ASE Certified or Master. Because of the work of the ASE we know that technicians with this level of skill means they know their stuff. But, we don’t stop there. We screen their skill beyond their certifications to make sure they really do know their stuff.
The ASE certifications mean that you have a well trained and skilled technician looking over your car and performing repairs for you. Many shops choose technicians without this training and certification to save them money. In the end, it only costs the customers more money in too many cases.
WHAT IS YOUR WARRANTY ON REPAIRS?
We believe in our quality of workmanship and the quality of the parts and fluids we use so much, that we easily provide you with a very long warranty. Our auto repair warranty is a full 2 years or 24,000 miles*. While most companies (including dealerships) only offer a few short months, we back our work like few companies in this country.
How can we offer such a long warranty?
Because of our choices on how we run our business. It’s actually quite easy and comfortable for us to offer this long of a warranty. The reason is we are totally confident that our repairs and services will last this long. Here are the choices we’ve made that allow us to give you such a long warranty:
- We start with the very best parts and fluids. In our industry, you can use parts that cost a fraction of the price of the quality part. There are less expensive parts out there that don’t last long and have a higher failure rate. We love our customers too much to put these kinds of parts (or fluids) into your vehicles. We source the parts and fluids for your car and choose the best for your situation.
- We hire skilled and experienced technicians that perform their jobs expertly. We certainly could save a few bucks by hiring a less experienced mechanic, or maybe bring in an in-training tech, but this isn’t looking out for you. We have highly trained technicians. They don’t do the “replace a part and cross your fingers” approach to auto repair. They diagnose the problem using the right equipment and resources available to them. Then they install it using high quality standards that make it last.
- We provide our technicians the equipment and resources they need to do the job right.We have invested heavily into the equipment and diagnostic resources that aid our technicians. This way they have the equipment that can help them diagnose the problem with your car quicker and certainly more accurately.
Thank you for considering our company! Call us today to set an appointment, you’ll be glad you did.
*We provide the full 2 year / 24,000 mile warranty on most repairs and services. Because of the nature of a few services, we cannot provide the full warranty. We have a lesser warranty for those services. Please speak with your service advisor about the full details.
HOW LONG HAVE YOU BEEN IN BUSINESS?
20 Years!!!
Well, almost. We started business in 1989. We are now and have been a family owned business.
We have grown to our current level by giving great care to our customers and their vehicles.
We believe in old fashioned family values.
Thanks for considering us!
